April 4, 2018 at 5:30 p.m.

Charo Boyd: Ask questions to get Social Security answers

In our continual effort to improve our world-class customer service, my Social Security has added Dynamic Help.

This feature automatically engages if a user remains on the same page without activity for an extended period of time. Dynamic Help is a user-friendly feature that you can rely on if you are having trouble navigating our website or have a question. Visit www.socialsecurity.gov/myaccount to try it.

Interactive media like Dynamic Help is for adults of all ages. It's interesting to note that people between the ages of 60 and 69 make up the largest population of my Social Security customers. This is proof that retirees are getting more internet savvy as they use our empowering online resources.

If you're in a rush and don't have time to take advantage of our new Dynamic Help feature, you can still check out our Frequently Asked Questions anytime without signing up or signing in. Simply go to www.socialsecurity.gov/faq and choose from the many categories like:

  • Social Security Card Number

  • Disability

  • Retirement

  • Spouses, Children, and Survivors

  • Medicare

  • Your Social Security Payments

  • Same-Sex Couples

  • Taxes, Credits, and Funding

    Between Dynamic Help and our Frequently Asked Questions, Social Security can answer many of your questions. Remember, your starting point for retirement and benefit help is always www.socialsecurity.gov.[[In-content Ad]]
  • HOPE